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Firedrake Credits (FDC) Refund Policy

How the Spending Wallet works in practice, and what each balance is for, is described in Spending Wallet. This page sets out the terms.

A) Definition and Nature of FDC​

FDC (Firedrake Credits) is an internal unit of account (service credits) credited to the User's account and intended solely for paying fees and/or Service functions within the Platform.

FDC:

  • is not a cryptocurrency, electronic money, means of payment, deposit, or securities;
  • has no monetary value outside the Platform;
  • provides the User with a limited, revocable right of use within the Platform.

B) Purchase of FDC with USDT​

When buying FDC, the User pays in USDT. USDT is the payment method for the credits: the USDT sent is not credited to the User's account as USDT, and the Platform does not hold USDT on the User's behalf. After the payment is confirmed, the corresponding amount of FDC is credited to the User's Service Balance.

FDC purchased with USDT and credited to the Service Balance:

  • cannot be converted back into USDT or fiat;
  • cannot be withdrawn to an external wallet;
  • cannot be transferred to the Withdrawable Balance;
  • cannot be sold, transferred, gifted or exchanged between users.

C) The Withdrawable Balance​

The restrictions in section B apply to FDC purchased with USDT. They do not apply to FDC legitimately credited to the Withdrawable Balance — for example referral rewards, the User's share of paid strategy copies or of Partner Hub sales, and amounts credited by the Platform.

The Withdrawable Balance is governed by its own rules, described in Spending Wallet, including a minimum withdrawal amount and the supported payment network. The Platform may apply checks before a payout (see section F).

D) "Start of Performance"​

Upon purchasing FDC, the User requests the immediate provision of digital content/service (instant crediting of FDC and access to use within the Platform) and confirms that after the start of performance, they may lose the right of withdrawal/refund, if applicable by law.

Before an invoice is created, the User is shown what the payment is for and must explicitly confirm that they understand they are purchasing FDC with USDT rather than depositing USDT, and that purchased FDC cannot be converted back or withdrawn. That confirmation is recorded with the purchase, together with the version of these terms in force at the time.

E) Prohibition on Cash-Out and Anti-Money Laundering​

The User understands and agrees that:

  • FDC purchased with USDT cannot be converted back into USDT/fiat and cannot be withdrawn to an external wallet;
  • any attempts to bypass this (transfer, sale, "cash-out", arbitrage), including through the Withdrawable Balance, are prohibited and may result in account restriction and/or annulment of FDC credited in violation of the rules.

F) Refunds (Narrow Exceptions)​

All sales of FDC are final, except when:

  • a double charge or other confirmed technical error occurred;
  • the purchase is deemed unauthorized following an investigation;
  • the Platform failed to provide paid functionality due to its own fault, and the issue was not resolved within a reasonable time (if applicable).

In the case of an approved refund, the Platform may (at its discretion and within the law):

  • restore the equivalent in FDC; and/or
  • issue a refund to the original payment method/address only after necessary checks (including KYC/AML, if required).

G) A Refund Is Not a Withdrawal​

These are two different things and are not interchangeable:

  • a refund is the reversal of a purchase, available only in the cases listed in section F;
  • a withdrawal is the payout of FDC eligible for it from the Withdrawable Balance, under the rules in Spending Wallet.

Purchasing FDC and subsequently deciding not to use them is not in itself a ground for a refund, and does not make those FDC eligible for withdrawal.

Nothing in this Policy limits the User's rights where those rights cannot be limited under applicable law.

H) Checks and Suspension​

The Platform reserves the right to request documents/information to prevent fraud and comply with compliance requirements and reserves the right to suspend account operations until the check is completed.