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Firedrake Credits (FDC) Refund Policy

A) Definition and Nature of FDC​

FDC (Firedrake Credits) is an internal unit of account (service credits) credited to the User's account after payment and intended solely for paying fees and/or Service functions within the Platform.

FDC:

  • is not a cryptocurrency, electronic money, means of payment, deposit, or securities;
  • has no monetary value outside the Platform and is not subject to exchange for USDT/fiat;
  • is not subject to withdrawal, sale, transfer, gifting, or exchange between users;
  • provides the User with a limited, revocable right of use within the Platform.

B) Purchase and "Start of Performance"​

Upon purchasing FDC, the User requests the immediate provision of digital content/service (instant crediting of FDC and access to use within the Platform) and confirms that after the start of performance, they may lose the right of withdrawal/refund, if applicable by law.

C) Prohibition on Cash-Out and Anti-Money Laundering​

The User understands and agrees that:

  • FDC cannot be converted back into USDT/fiat and withdrawn to an external wallet;
  • any attempts to bypass (transfer, sale, "cash-out", arbitrage) are prohibited and may result in account restriction and/or annulment of FDC credited in violation of the rules.

D) Refunds (Narrow Exceptions)​

All sales of FDC are final, except when:

  • a double charge or other confirmed technical error occurred;
  • the purchase is deemed unauthorized following an investigation;
  • the Platform failed to provide paid functionality due to its own fault, and the issue was not resolved within a reasonable time (if applicable).

In the case of an approved refund, the Platform may (at its discretion and within the law):

  • restore the equivalent in FDC; and/or
  • issue a refund to the original payment method/address only after necessary checks (including KYC/AML, if required).

E) Checks and Suspension​

The Platform reserves the right to request documents/information to prevent fraud and comply with compliance requirements and reserves the right to suspend account operations until the check is completed.